Customer Case Studies

The following are study cases submitted by Engineerica software users in colleges and universities.  We included a summary that shows the type of center involoved, the software version used, date of first order by that institution, keywords appearing in the case study, and whether it features pictures and/or reports.  The case studies are split by software product:

AccuSQL (18 Case Studies)

(For information on AccuSQL, click here).

(1) Borough of Manhattan Community College, NY
  • Type: Multiple centers (20 swipe stations).
  • Keywords: 24,000 students, 273,000 visits, Math Tutoring Lab, Media Center, ESL Computer Open Lab, Writing Center, Nursing Open & Tutoring Lab, Reading Tutoring/Computer Lab, Learning Resource Center, students attendance, class, workshop, tutoring, computer labs, fitness facilities, commencement activity,
    funding, high traffic, by geneder reports, 1 hour rule, Appointment Scheduler, absentee report, appointment restrictions, email reminders, cap and gown distribution, tutor hours, RollCaller.
  • Customer since: March 2005 (AccuTrack version 8).
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(2) Harding University, AR
  • Type: Student Support Services.
  • Keywords: TRIO Student Support Services, SSS, Center for Student Success (CSS),  peer tutoring, 1:1 peer coaching, learning communities, SI
    study groups, study skills instruction, academic counseling, career counseling, financial counseling, and cultural and personal enhancement activities.
    federal funding, graduation rate, session log, feedback surveys, student groups, cohorts, payroll, appointments.
  • Customer since: August 2000 (AccuTrack version 6).
  • Latest Version: AccuSQL 12.
Read this story by clicking here.

(3) Fort Lewis College, CO
  • Type: Native American Center.
  • Keywords: 4 pillars of support, tutoring, media and textbook checkout, SSS, new student orientation, academic advisors, Banner.
  • Customer since: August 2004 (AccuTrack version 8)
  • Latest Version: AccuSQL 11.
Read this story by clicking here.

(4) Edison State College, FL
  • Type: Student Support Services.
  • Keywords: federally funded grant program, TRIO, SSS, first year transition, tracking program participation, seminar registration, required activities.
  • Customer since: May 2003 (AccuTrack version 7).
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(5) Del Mar College, TX
  • Type: Math Learning Center.
  • Keywords: supplemental instruction, Quality Enhancement Plan (QEP), steering committees, Elementary Algebra, cohort groups, college accreditation, traffic flow.
  • Customer since: June 2001 (AccuTrack version 6)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

 

(6) St. Louis Community College, MO
  • Type: Academic Suport Center.
  • Keywords: Math and Science Lab, Writing Lab, Peer Tutoring, Supplemental Instruction, Speech and Communication, student usage of services. class visits, busiest times of day, feedback surveys, improve customer service, spikes in usage, marketing campaign.
  • Customer since: June 2008 (AccuTrack version 10)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(7) Florida State University, FL
  • Type: Advising center.
  • Keywords: AccuSL, web appointments, center traffic, advisor availability, satisfaction rate, wait times
  • Customer since: April 2010 (AccuSQL 10)
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(8) City College of San Francisco, CA

  • Type:     Learning Assistance Center.
  • Keywords: fitness center, English and ESL labs, tracks 170,000+ hours each semester,  100+ tutors, payroll purposes, accountability to the state, annual program reviews
  • Customer since: July 2008 (AccuTrack 10)
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(9) Lone Star College - CyFair, TX
  • Type: Academic Success Center.
  • Keywords: language and open computer labs.
  • Customer since: June 2004 (AccuTrack version 7)
  • Latest Version: AccuSQL 11.
Read this story by clicking here.

(10) Mountain View College, TX
  • Type: Instructional Support Learning Centers.
  • Keywords: Computer Lab, Reading Learning Center, Math Learning Center, Writing Center ESL/Spanish Learning Center, budgeting, Computer Use, Institutional Research report, Continuing Education, contact hours, instructor reports.
  • Customer since: August 2005 (AccuTrack version 8)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(11) Stevenson University, MD
  • Type: The Academic Link Tutoring Center.
  • Keywords: scheduling appointments, tracking employees’ hours, tutor payroll, running reports for faculty, Athletic Department, Office of Academic Support Services, assessment for at-risk students, ESL and non-traditional students, improve customer service, cut down on no-show appointments. developmental courses, Academic Support office, Nursing Department, athletic coaches, over 200 employees in two locations.
  • Customer since: February 2004 (AccuTrack version 7)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(12) Lynn University, FL
  • Type: Tutoring and Testing Centers.
  • Keywords: Center Scheduling, Presidential Debate, Tutor Photographs, Multiple Labs, Jenzabar, Media Stock, Customized Reports, Student Profile, Profile Query, locate students, Appointment Viewer, Surveys.
  • Customer since: April 2009 (AccuSQL 10)
  • Latest Version: AccuSQL 12
  • <no media>
Read this story by clicking here.

(13) Mid-State Technical College, WI
  • Type: Academic Success Center.
  • Keywords: English language, GED/HSED, pre-college skills, remedial help, federal grants,  traffic patterns, maximize resources, customer service survey, customized reports, recruitment efforts.
  • Customer since: October 2011 (AccuSQL 11)
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(14) Pierpont Community & Technical College, WV
  • Type: Tutoring center.
  • Keywords: developmental math, math/English lab, math modularization, schedule tutors to cover high demand.
  • Customer since: November 2010 (AccuSQL 11)
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(15) Los Angeles Harbor College, CA
  • Type: Multiple Departments.
  • Keywords: D.R.E.A.M., Achieving the Dream, track student attendance, student progress, equipment inventory, work time, employee productivity, attendance trends, state and federal audit, barcode scanner, email updates, PDF reports, grades.
  • Customer since: September 2009 (AccuTrack version 10)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(16) El Centro College, TX
  • Type: Language Labs.
  • Keywords: attendance tracking, World Language Lab, computer lab
  • Customer since: September 2004 (AccuTrack version 8)
  • Latest Version: AccuSQL 11
Read this story by clicking here.

(17) Odessa College, TX
  • Type: Children Center.
  • Keywords: employee work times.
  • Customer since: July 2000 (AccuTrack Basic).
  • Latest Version: AccuSQL 12
Read this story by clicking here.

(18) Reading Area Community College, PA
  • Type: Multiple Programs.
  • Keywords: counseling appointments, KEYS program, math lab, welcome center, financial aid, the fitness center, student activities, ESL Lab, Gateway continuing education center, program participation, funding sources, demand for services, peak periods, staff planning, special needs.
  • Customer since: June 2008 (AccuTrack 10).
  • Latest Version: AccuSQL 12
Read this story by clicking here.

AccuTrack (11 Case Studies)

(For information on AccuTrack, click here)

(1) Pulaski Technical College, AR
  • Type: Learning Assistance Center (LAC).
  • Keywords: employees time clock, log book, grants, justify budget, tutoring lab, computer lab.
  • Customer since: June 2003 (AccuTrack version 7).
  • Latest Version: AccuTrack 11.
To read this customer story, click here.

(2) University of North Dakota, ND
  • Type: Student Success Center.
  • Keywords: track students, track utilization, tutoring labs, student attendance, traffic patterns, rollcaller, assessment.
  • Customer since: August 2003 (AccuTrack version 7).
  • Latest Version: AccuTrack 11.
To read this customer story, click here.

(3) Baton Rouge Community College, LA
  • Type: Academic Learning Center.
  • Keywords: workshops, academic consultation, tutor staffing trends, hours of operation,  usage reports, instructor reports, athletes hours, Mathematics Computerized Lab, grades, Institutional Effectiveness, Title 3 initiative.
  • Customer since: November 2003 (AccuTrack version 7).
  • Latest Version: AccuTrack 11.
To read this customer story, click here.

(4) Indiana Wesleyan University, IN
  • Type: Center for Student Success (CSS).
  • Keywords: tutoring process, growth rate, tutor requests, demographics, ID pictures, schedules, grades, grade improvements, payroll, usage of tutors, peak tutoring, usage reports, efficiency, management of tutoring program, Filemaker comparision, streamlined tutoring program.
  • Customer since: October 2009 (AccuTrack 10).
  • Latest Version: AccuTrack 11.
To read this customer story, click here.

(5) Tri-County Community College, NC
    • Type: Guided Studies.
    • Keywords: Developmental Education, library, Adult Basic Skills, Cosmetology lab, Spa Therapies, Student Success, Advising center, state and local reports, traffic patterns, students participation, groups of student, day and evening students, part-time and full-time students, profile information, monitor services, auditing reviews.
    • Customer since: June 2001 (AccuTrack version 6).
    • Latest Version: AccuTrack 9.
To read this customer story, click here.

(6) Mission College, CA
    • Type: Academic Support Center.
    • Keywords: STEM courses, appointments, AccuSL, visit reports, usage of tutoring services, traffic analysis, visit patt
      erns, popularity of subjects/courses, online appointment scheduling, budgeting, hiring.
    • Customer since: June 2000 (AccuTrack version 6)
    • Latest Version: AccuTrack 12
To read this customer story, click here.

(7) Georgia State University, GA
  • Type: MILE (Mathematics Interactive Learning Environment) lab.
  • Keywords: math courses, Emporium Model, student-centered learning, independent learning, courses with huge enrollment, Computer Lab. 
  • Customer since: August 2005 (AccuTrack 8).
  • Latest Version: AccuTrack 12.
To read this customer story, click here.

(8) Boston College, MA
  • Type: Tutoring and Supplemental Instruction.
  • Keywords: appointments, appointment confirmation, appointment reminders,  tutor availability, supplemental instruction, historical data, payroll.
  • Customer since: December 2006 (AccuTrack version 9)
  • Latest Version: AccuTrack 10.
To read this customer story, click here.

(9) Hawkeye Community College, IA

  • Type: Student Tutoring and Computer Lab.
  • Keywords: Board of Trustees reports, State reporting, annual reports, TRIO program, funding, testing office, in-house database, time stamp software, timekeeping system, timesheet conflicts, checking quipment out, drop-in center.
  • Customer since: June 2000 (AccuTrack version 7).
  • Latest Version: AccuTrack 9.
To read this customer story, click here.

(10) Woodland Community College, CA
  • Type: Tutoring Center.
  • Keywords: An appointment binder, rescheduling appointments, cancelling appointments,
    No Show, tutor evaluation, Media Stock, Messaging Center,self-study, drop-in hours, student usage of the center, eliminate paper, computer lab, library cards,
    skeletons, Student Learning Outcomes    .
  • Customer since: December 2008 (AccuTrack version 10).
  • Latest Version: AccuTrack 10.
To read this customer story, click here.

(11) Hunter College, NY
  • Type: Mathematics Learning Center.
  • Keywords: Individual studying, multimedia checkout, veterans grants, high school gifted grants, utilization of resources, instructor reports, accrediting agency,
    strategic long term planning.    .
  • Customer since: July 2008 (AccuTrack version 10).
  • Latest Version: AccuTrack 11.
To read this customer story, click here.

 AccuLite (7 Case Studies)

(For information on AccuLite, click here).

(1) Pasco-Hernando Community College, FL
  • Type: Teaching-Learning Centers.
  • Keywords: 18,000 students, 70,000 student visits,  sign in sheet, academic support, tutoring, test administration, Adult Education/GED, card swipe, student confidentiality,Excel, Office of Institutional Effectiveness,  data-based decisions, instructor reports, treamline our reporting process.
  • Customer since: May 2005 (AccuTrack Plus)
  • Latest Version: AccuLite 6
Read this customer story by clicking here.

(2) Rockhurst University, MO
  • Type: Learning Center.
  • Keywords: tutoring center, paid pe
    er tutors, writing assistance, growth challenges, swipe card, time saving, instructor report, sign-in process
  • Customer since: August 2012 (AccuLite 6)
  • Latest Version: AccuLite 6
Read this customer story by clicking here.

(3) Western Nevada College, NV
 
  • Type: Tutoring Center.
  • Keywords: veteran support, budget cuts, federal grants, tracking usage, track tutor time, increased funding, Program Review, learning communities, cohort, mentor..
  • Customer since: October 2004 (AccuTrack Plus)
  • Latest Version: AccuTrack Plus
Read this customer story by clicking here.

(4) El Paso County Community College, TX
  • Type: English Language Learning Center.
  • Keywords: Track time spent in the lab, ESOL Lab.
  • Customer since: November 2006 (AccuTrack Basic)
  • Latest Version: AccuTrack Basic 4.0
 Read this customer story by clicking here.

(5) West Kentucky Community and Technical College, KY
  • Type: Math Center.
  • Keywords: Math Center, NCAT, weekly hours, attendance records.
  • Customer since: September 2007 (AccuTrack Basic)
  • Latest Version: AccuLite 6.0
Read this customer story by clicking here.

(6) Red Rocks Community College, CO
  • Type: Multiple.
  • Keywords: community members tracking, student and service tracking.
  • Customer since: February 2011 (AccuLite 6)
  • Latest Version: AccuLite 6.
Read this customer story by clicking here.

(7) Hazard Community And Technical College, KY
  • Type: Developmental Math Redesign Lab.
  • Keywords: developmental math, per-week lab requirement, track lab time.
  • Customer since: April 2011 (AccuLite 6)
  • Latest Version: AccuLite 6.0
Read this customer story by clicking here.

 Accudemia (5 Case Studies)

(For information on Accudemia, click here).

(1) Southeastern Community College, SC
  • Type: Multiple.
  • Keywords: Academic Skills Lab, Developmental Math Lab, library,Science lab, Phlebotomy lab, Nursing SIM lab, CAD Computer Lab, Fitness Center, Datatel Colleague, traffic analysis, electronic payroll, visit history. .
  • Customer since: June 2012 (Accudemia)
To read this customer story, click here.

(2) Rochester College, MI
  • Type: Academic Center for Excellent (ACE) .
  • Keywords: tutoring, online writing, exam proctoring, supplemental instruction (SI),
    session logs, students’ visits, student-athletes, academic advisors, measure effectiveness, busiest day, most requested subjects.
  • Customer since: July 2012
To read this customer story, click here.

(3) Robeson Community College, NC
  • Type: The Learning Center (TLC).
  • Keywords: Open Math Lab (OML), Changing the Equation NCAT grant, Emporium Model of instruction, Developmental math, tutoring services, writing assistance, supplemental instruction, computer-assisted learning, peak times, appointments management, Student surveys, Datatel.
  • Customer since: May 2012
To read this customer story, click here.

(4) Columbus Technical College, GA
  • Type: Institution-wide.
  • Keywords: D.R.E.A.M., Achieving the Dream, iAccu.
  • Customer since: August 2012
To read this customer story, click here.

(5) University of South Florida, FL
  • Type: Tutoring & Learning Services.
  • Keywords: single sign-on authentication, Banner, Writing Center, web-based, remote locations
  • Customer since: February 2012
To read this customer story, click here.